GoldSilver.com Reviews

1,295  Excellent
TrustScore 4.5 out of 5

4.6

In the Gold Dealer category

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Reviews4.6

1,295 total


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Rated 5 out of 5 stars

Wonderful Customer Service!

I called for assistance with a sellback contract. I spoke with Travis who went above and beyond in helping me and answering questions. He was very courteous and patient and made me feel at ease. Thank you, Travis, and GoldSilver!

Date of experience: March 14, 2024


Rated 5 out of 5 stars

I had my gold sent from storage to my…

I had my gold sent from storage to my home. The representative Devon kept me informed every step of the way.
I was a little nervous about it because I needed to sign for it when it arrived at my house. Because it was so smooth, and Devon was on top of it the whole time with updates, I wouldn’t hesitate to have Goldsilver ship to me at anytime. Great job!!

Date of experience: March 07, 2024


Rated 5 out of 5 stars

Great follow-up and timely help in…

Great follow-up and timely help in getting a new LLC account set up. Really appreciated the diligence and making it a pretty smooth process even though there were some hurdles to get over. Great customer service experience, which seems to be in short supply generally anymore!

Date of experience: February 23, 2024


Rated 4 out of 5 stars

Good service, but disorganized

They shipped the gold/silver relatively fast, and it arrived packaged well. When I ask them to store my gold/silver again, though, they said they didn't see my stack of 10 1 oz silver rounds. When I asked them about it, it took them 3 weeks to find it. I shipped my silver to them all in one box. They shouldn't have been able to misplace the 10 oz stack of silver if it all came in one box.

Date of experience: January 12, 2024


Rated 5 out of 5 stars

Fast shipping …

The website is a quick and convenient way to purchase precious metals. Fast shipping as well. Very pleased with their service so far.

Date of experience: January 24, 2024


Rated 5 out of 5 stars

Extremely concise

Extremely concise, easy to read, explains REAL things vs. the ongoing narrative of Central Banks & Govt.’s. Prompts one to develop agitation for having burried one’s head in sand for decades & empowers one to spread Truth. And brings to light “how” to capitalize on this dangerous period of history. A MUST read if you use Currency/or REAL Money.

Date of experience: March 01, 2023


Rated 5 out of 5 stars

My wife and I have been a client of…

My wife and I have been a client of GoldSilver for 3 years. She’s the smart one,MBA. She did research on buying gold and silver, also, on companies to buy from. GoldSilver topped the list. Their products are in mint condition, fast shipping and have always had great customer service.
The videos and emails from Mr Maloney are very insightful and provide a great deal needed information and advice.
We personally highly recommend GoldSilver.Com to anyone interested in investing in precious metals.

Date of experience: July 23, 2023


Rated 4 out of 5 stars

Pretty much flawless so far

Love Mike's guidance, impressed with GoldSilver.com and their physical ownership products, now made my first order and it went very well. Customer service picked up the phone right away and verified wire xfer numbers, trade executed and shipped quickly, proper tracking/signature required protocols. Very nicely done GoldSiver, I'll be ordering from you again.

I almost never give 5 stars because nothing is perfect, so 4 is a very high mark here.

Date of experience: June 21, 2022

Reply from GoldSilver.com

We will get you to that 5 star one day John!

All in all, thank you for your kind review. We will continue striving to make your experience better.


Rated 3 out of 5 stars

Long delays to sell your metals from storage

They were great to deal with when buying my metals for storage with them. However, beware, it's a long process with little communication when the time comes to sell them. I understand there can be delays, but it's been over a month and counting!
The reason I chose GoldSilver was Mikes assurance that metals were kept outside the banks, and so readily and easily liquidated, unlike stocks etc. Clearly not the case

Date of experience: June 02, 2023

Reply from GoldSilver.com

Paul thank you for sharing your feedback. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your sellback interaction with our business. We do our best to showcase accurate expectations online as well as in our email responses to all clients as we know timely communication is crucial when it comes to selling your precious metals.

We appreciate you for choosing Goldsilver.com and can assure you, you're metals are easily liquidated as the price can be locked 24/7 with a few easy steps online. While we do offer secure storage outside the banking system, the process of selling precious metals can sometimes involve certain complexities and delays beyond our control. We apologize if there was any miscommunication or misunderstanding as we are aware of the delays caused by the Brinks facility and do our best to show this during your selling process. Rest assured our team is taking actions to improve this aspect of our service.

We look forward to resolving this matter and restoring your confidence in our company.

Samantha
Director of Customer Success


Rated 5 out of 5 stars

Thanks Mike!!!

I am happy with my order. The only thing that would help is an email with the pictures of the coins I bought with the cost so I can identify what I buy easier when the time comes for me to sell. Then I could print out my order receipt emails and match them with the coins and bars I buy so I know what was what and at what prices and dates. Other that that everything went great and looks great! Thank you again Mike. You helped open up my eyes. Thanks for all you have done.

Date of experience: January 19, 2024


Rated 5 out of 5 stars

GoldSilver Trusted Reliable & Competitive

Thank you GoldSilver your always offering competitive pricing quick delivery. As a customer I can feel safe that the metal you claim is contained in your coins is 100% Genuine. So I know when I buy say 100 ounces of silver I will actually receive 100 ounces of actual silver. Keeps me sleeping better at night. Thank you for providing an honest precious metals market place for us normies to buy our metals from. Tom L.

Date of experience: December 30, 2021

Reply from GoldSilver.com

Tom, thank you so much for this wonderful review! That is our #1 goal for our guests, a place for you to safely purchase, store and sell precious metals.

We appreciate you taking the time to comment on your experiences with us.


Rated 5 out of 5 stars

Great Experience! Will Invest Again.

Thanks Mike for helping to open my eyes to the 'scam' that fiat currency is. History says Gold and Silver is real money and the investment/hedge wise people run to when the economy hits troubled waters. Fed keeps printing currency and with Covid restrictions lifting, velocity will increase... into severely troubled waters shortly. Purchasing power of Dollar is NOT getting stronger and National debt will NEVER get paid off. Default/Reset on the horizon. Get ready people!
Thanks again Mike. The process was easy. Price beat others in comparison. Shipping was quick and straight to my door. Wife and I are extremely happy!

Date of experience: April 06, 2022


Rated 5 out of 5 stars

Never A Disappointment

I am a client of Gold-Silver.Com and have never been disappointed by either their service or their delivery. Their website is easy to navigate and ordering is self directed. When I have had questions, I have found the Chat easy and effective for obtaining answers. I would recommend them for the purchase of gold and silver precious metals, coins, and rounds.

Date of experience: August 01, 2023


Rated 5 out of 5 stars

Agent was knowledgeable and helpful

Agent was knowledgeable and helpful. Gave info that not only provided said knowledge, but confidence to make this large, to me, purchase.
Would wholeheartedly recommend gold and silver . com to anyone about to undertake a precious metal purchase/ investment.
Wayne from Pennsylvania.

Date of experience: October 28, 2022


Rated 5 out of 5 stars

Thank you Sammy for your help

Hi
I called today need some information on how the Instavault work. Sammy did a wonderful job of explaining the in's and out's of it and answered all my question very professional and with a great attitude.
Even when i ask, I'm sure silly question she just rolled me through the facts so i could have a much better understanding of how it all.
Thanks Sammy for your helpmuch appreciated
Taylor

Date of experience: September 08, 2022


Rated 5 out of 5 stars

The shipping is delayed compared to my previous supplier

I changed the stars back from 3 to 5. My first purchase with them after checking to make sure they are not a scam site. There has been some delay in receiving my order compared to my previous supplier, but I guess they use a different shipping rate. I am looking for make further purchases if the material is within my expectation.
I got response back to my email, and phone call.

Date of experience: February 03, 2023


Rated 4 out of 5 stars

Mike Maloney RULES

I've made a few purchases through GoldSilver and I have never been disappointed.
All things being equal, I prefer to spend my money with individuals and companies who show honesty and integrity. That means I frequent my Local Coin Dealer and a few trusted sites, of which GoldSilver is among the top.
I especially value Mike Maloneys' frequent postings on YouTube. We are very lucky to have Mike as a source for valuable insights.

Date of experience: March 23, 2022


Rated 5 out of 5 stars

Excellent service once again

Excellent service once again! Goods as ordered, promptly and safely delivered. Easy ordering, and I know from earlier orders (when I didn’t understand how things worked) that Customer Service is great; easy to reach them, and they explain everything patiently and thoroughly. Thank you, folks!

Date of experience: April 06, 2022


Rated 1 out of 5 stars

Was disappointed with the quality of…

Was disappointed with the quality of "your choice" on 10 oz silver bar compared to same price "my choice" at another vendor, actually 1.30 less.
Was also disappointed with checkout and ended up having to drive to the bank and see manager and do a wire transfer, instruction not real clear. Maybe I am just stupid. Most likely will not be using this method again.

I will say I really do like the work that Mike and Jeff do and that is always excellent.

Date of experience: April 23, 2022

Reply from GoldSilver.com

Thanks, Edward for taking the time to review us. At GoldSilver.com, we stand behind our products. All are of good standing, obtained in the secondary market which may include common tarnish or oxidation. This does not dimish their value in any way. We also offer a price match guarantee for best price!

If there is ever an issue you can always give us a call to work something out. Our team would be more than happy to discuss your options.